Frequently Asked Questions

Frequently Asked Questions for Wesley

1. What does Wesley Pharmacy and Medical Equipment do?
   We are a full service pharmacy and home health care distribution center.
2. Why should I choose Wesley?
   We have been family owned and operated for fifty years and have always prided ourselves on providing the highest quality customer service & products. Our attentive staff understands the difficulties that health care needs can add to life. Visit our fully stocked showroom to learn how we can help you or a family member regain their independence.
3. Does Wesley deliver?
   We have both a delivery service for our prescriptions and medical equipment. Our prescription delivery radius is approximately 5 miles and our medical equipment deliveries expand to the greater Philadelphia area and Delaware Valley.
4. Is there a charge for delivery services?
   Our prescription deliveries are free of charge and our equipment deliveries have no charge if your purchase is over $20.00
5. Where can I park when I come to the showroom?
   We have street parking in front of our location and a municipal lot is a short walk from our front door.
6. What forms of payment are accepted at Wesley?
   We accept cash, check, credit card (VISA, MC, Discover), debit cards and FHA/HSA cards
7. Does Wesley accept insurances for Pharmacy and Medical Equipment?
   Our pharmacy is capable of billing almost all insurances for your prescriptions. Our staff can advise you on what equipment can be billed to the insurances we are in network with.
8. What is the return policy for Wesley?
   We have a ten day return policy for unused equipment. Given the nature of our business and the products we provide, we are dedicated to making sure every device sold is in unused condition.. Any product that has been in contact with skin may not be returned & these sales will be considered final.

Wesley Pharmacy Frequently Asked Questions

1. Does Wesley Pharmacy take my prescription insurance?
   At Wesley Pharmacy we are able to accept virtually all prescription insurance plans, including Medicare Part D plans.
2. Who will answer questions regarding my prescriptions?
   Our friendly & knowledgeable Pharmacists are always available to answer all your medication and drug therapy questions.
3. How much will my prescription cost?
   Our pharmacy staff will be happy to provide a customized price quote for all your prescription needs.

   • competitive cash pricing
     • Wesley Pharmacy offers competitive cash prescription pricing. Please contact us at 215-887-4577 to speak to one of our Pharmacists for a price quote.
   • prescriptions filled under insurance
     • Prescription copays are determined by your insurance company. Our Pharmacists will be happy to help you determine your copays for all your prescriptions.Pennsylvania State Law (Act 207-2012) has a new provision that prohibits prescription plans from mandating the use of mail order pharmacies. It allows Wesley Pharmacy to offer you a 90 day supply of your medications with NO DIFFERENCE IN COPAYS TO YOU!!
4. How does the pharmacy receive my new prescription orders?
   • Bring your paper prescription into the pharmacy
   • Ask your doctor to call in, fax, or email your prescription to Wesley Pharmacy
   • Mail in your paper prescription to the pharmacy
   • Request our pickup service for your paper prescriptions
   • Transfer existing prescriptions from your current pharmacy
   • Per your request, our Pharmacists can contact your doctor for new prescriptions
5. How do I refill a prescription?
   We have five refill options available.

   • Automatic Refill
     Opt in to our free, no hassle automatic refill service & set your refills on autopilot. Wesley Pharmacy will automatically refill a prescription you use regularly and contact you when it's ready.
   • mobile app
     • Download our mobile app and manage, refill, and view your prescriptions from your smart phone when it's most convenient.
   • call in refills
     • Call our pharmacy during our normal business hours at 215-887-4577 to speak to one of our Pharmacists who will be happy to help you with a refill.
   • web refill portal
     • Use our online web portal to manage, refill, and view your prescriptions anytime it's convenient for you.
   • walk in refills

   
   Stop by the pharmacy during normal business hours & our Pharmacists will quickly & accurately refill your prescriptions while you wait.
6. How do I receive prescription refill reminders?
   At Wesley Pharmacy we have several options to notify our patients regarding their prescription refills.

   • Phone call - Our pharmacy staff will call you when it is time to refill and pick up your prescription.
   • Mobile app / Web portal - Use our mobile app or web portal to setup text or email reminders.
   • Email.
7. How do I transfer my prescriptions to Wesley?
   There are several options for transferring prescriptions to Wesley Pharmacy.

   • Web Portal - Complete the transfer prescription form in the web portal to initiate the transfer process.
   • Bring in a competitor’s bottle to Wesley Pharmacy and our Pharmacist will be happy to process the transfer.
   • Call Wesley Pharmacy at 215-887-4577 to request your prescription to be transferred. All we need is the RX numbers and phone number of the other pharmacy.
8. How can I properly dispose of my unused medications?
   Please refer to the FDA website for proper medication disposal guidelines. http://www.fda.gov/forconsumers/consumerupdates/ucm101653.htm

Wesley Medical Equipment Frequently Asked Questions

1. What type of medical equipment does Wesley offer?
   Wesley offers an extensive line of all your home health care needs. Our online catalog provides an indepth look at the various types of equipment we specialize in.
2. May I try the equipment in the store?
   At Wesley, our experienced staff is available to provide you with a free consultation to assist you in selecting & trying a product that best suits your needs. We have a private fitting room available for you to try on products & experience the benefits first hand.
3. Does Wesley bill insurances for medical equipment?
   We have the ability to bill most major insurance plans. Please contact our staff at 215-877-4577 with any specific insurance questions you may have.
4. Does Wesley rent medical equipment?
   We rent wheelchairs, transport chairs, hospital beds, walkers, and electric scooters. Please call to inquire about pricing information and rental terms for the equipment you are seeking.
5. Does Wesley stock wound care supplies?
   We carry all standard wound care supplies and a selection of specialty wound care items. If we do not stock what you are looking for, we may have the ability to obtain it.
6. How long will it take for my medical equipment to be delivered? Can I get same day delivery?
   Our standard turnaround time for your medical equipment delivery is next day. We deliver monday through friday and will do our best to accommodate emergency deliveries outside of our standard delivery times.
7. Does Wesley offer respiratory equipment and supplies?
   We have a limited stock of respiratory equipment available including nebulizers & accessories. Please call us at 215-877-4577 to confirm availability. If we are unable to provide what you require, we will put you in touch with our sister company Baird Respiratory for further assist you.
8. Does Wesley provide mastectomy supplies?
   We have a professional female fitter on site to assist you with all your mastectomy needs. We have a private & comfortable fitting room available for consultations. Please call to make an appointment
9. If I don’t see what I want, can Wesley help me get it?
   If the item you are seeking is available through one of our suppliers, we will be happy to special order it for you. In some cases, you may need to pay for the item at the time it is ordered. Special order items are also non-returnable.
10. Does Wesley measure and fit for orthotics and stockings?
    We have several certified fitters available at all times to assist you in product selection & to ensure that you are properly fitted.
11. Do you accept donations of medical equipment?
    Due to current regulation, we are unable to accept donations at this time. Purple Heart or your local charitable organizations may have a need for the supplies you no longer require.